Shipping

Once you’ve placed your order, we’ll get it ready and on its way to you as soon as we can. We process orders 7 days a week, including weekends and UK public holidays. 

Please allow 1–2 working days for us to prepare your order before it’s dispatched. If we’re dealing with a particularly busy period, a sale or a new launch, it might take a little longer. If that happens, we’ll do our best to keep you informed. 

Delivery across the United Kingdom 

We deliver across the UK, with delivery options to suit your needs. 

Royal Mail Tracked 48 (2-3 Business Days): £2.99 (FREE on orders over £50) 

Royal Mail Tracked 24 (1-2 Business Days): £3.99 FREE on orders over £70) 

The delivery time starts once your order has been dispatched, not when you place it. We’ll send you an email to confirm when your order is on its way. 

Please bear in mind that delivery times are estimates. Once your parcel is with the courier, delays can sometimes happen that are outside our control.

Returns

We know that buying clothes online isn’t always straightforward. Sometimes the fit isn’t what you expected, or you simply change your mind. That’s fine. 

You can return your order, and we’ll refund you for the eligible items, as long as you follow our returns process and meet the conditions below. 

You have 14 days from receiving your order to let us know you’d like to cancel or return it. You’ll then have a further 14 days to send the items back. 

Returns are free at mensBUTTON. You won’t have to pay return postage when you use our approved returns process. 

What condition should my items be in? We ask that you take care of the items while they’re with you. Before sending anything back, please make sure:

– The items haven’t been worn beyond trying them on, washed or altered. 

– All original tags are still attached. 

– The items are returned in a condition suitable for resale. 

You’re welcome to try something on to check the size and fit. Just handle it as you would in a shop, and please avoid anything that could leave marks, damage or strong smells on the garment. 

If an item arrives faulty, damaged or different from what you ordered, please contact us. We’ll help you sort it out, and your legal rights still apply.

How to return your order

UK Website Orders

Royal Mail Returns – FREE

There’s no need to find a printer. We’ll include a paper returns slip with your delivery, along with our return address and instructions.

Here’s what to do when you’re ready to send something back.

  1. Get your items ready

Check that the items meet our returns conditions and that the original tags are still attached.

  1. Pack your parcel

Put the items back in suitable packaging so they’re protected on the way to us. Include the returns slip with your parcel, following the instructions provided.

  1. Send it back to us

Use the return method explained on your returns slip. Our returns are free when you follow the instructions provided, so you shouldn’t need to pay return postage yourself.

  1. Keep your proof of postage

Once you’ve sent your parcel, keep your proof of postage until we’ve confirmed that your return has been received and dealt with.

  1. We’ll take it from there

When your parcel arrives, we’ll check the returned items and arrange your refund or exchange. We’ll contact you if there’s anything we need to clarify.

Misplaced your returns slip? No problem. Get in touch at [Insert Customer Support Email], and we’ll help you with the next steps.

Exchanges

If you’ve ordered something and the size isn’t right, we’d be happy to help you exchange it.

Contact us with your order number, the item you’d like to exchange, and the size you need. We’ll explain what to do next.

Exchanges are free when you follow our returns process. Once we receive and check the original item, we’ll arrange the replacement, provided the size is still available.

If the size you want is out of stock, we’ll get in touch to discuss your options.

Looking for a different product rather than another size? Please contact us before sending your item back, and we’ll help you work out the best way to arrange it.

Refunds

We know you’ll want to know where your money is, so we’ll keep the process as clear as we can.

Once your return reaches us, we’ll check the items and arrange your refund to the original payment method. We’ll let you know when the refund has been processed.

For eligible cancellations under the UK online shopping rules, refunds are generally due within 14 days of us receiving the returned goods or receiving evidence that you’ve sent them back, whichever happens first.

Your bank or payment provider may take a little longer to show the money in your account. That part can vary, even after we’ve processed the refund.

Will my original delivery charge be refunded?

If you cancel your entire order under the statutory cancellation rules, you’re generally entitled to a refund of the standard delivery charge you paid. If you chose a more expensive delivery option, we may only need to refund the cost of our least expensive standard option.

For other types of returns, we’ll deal with any delivery refund in line with the applicable terms and your legal rights.

Can I return items from different orders together?

Please contact us before putting items from separate orders into one parcel. We want to make sure everything is matched to the right order so your return can be checked and processed properly.

A question about your order?

If something isn’t clear, or you need a hand with a return, exchange or delivery, just get in touch.

Head over to mensBUTTON Returns and enter your order details. It’ll help us find your order and get back to you with the right answer.

Thanks for shopping with mensBUTTON. We appreciate it, and we’ll do our best to make things right if something isn’t quite as you expected.